Frequently Asked Questions
Shipping Costs + Timing
We ship all pet portrait items to the Continental U.S., Canada, and Europe.
Flat Rate Shipping (tracked and insured) – Continental U.S. $8.95
Flat Rate Shipping (tracked and insured) – Europe - $8.95
Pet Portrait Mugs
Flat Rate Shipping - Tracked and insured – Continental U.S. $5.95
Flat Rate Shipping - Tracked and insured – Europe - $5.95
Pet Portrait Phone Cases
Flat Rate Shipping - Tracked and insured – Continental U.S. $4.95
Flat Rate Shipping - Tracked and insured – Europe - $4.95
Note: Custom pet portrait items are shipped individually from our printing partner so each item requires a shipping fee.
Flat Rate Shipping - Tracked and insured – Continental U.S. $5 (Ships from San Francisco, CA)
Stickers and Dog Bandanas
Shipped within the Continental U.S - FREE SHIPPING via USPS First Class Mail (Ships from San Francisco, CA)
The entire process takes about 10-12 business days.
We'll send you a proof of your pet portrait via email about 24-48 hours after you place an order. Once you approve your final proof, you'll receive your framed portrait within 5-10 business days in the U.S. and 7-12 days in Europe. Note revisions to your proof may add to the turnaround time.
You'll receive an email notification when your item ships along with tracking information so you can count down the days to delivery!
Shipping delays are expected this holiday season and unfortunately, we cannot guarantee delivery dates.
Below are the suggested dates by which to order to receive your item or items by December 24th.
You may choose to bypass the proofing step for your pet portrait to add two days to the cut-offs below (For instance, order your framed pet portrait by December 6 and not December 8). Add a note at check-out if you wish to do so. Know we’ll carefully review your portrait and compared it to the photo you submit!
Custom Pet Portraits (Framed and Unframed) and Phone Cases
U.S. - December 8/15
Canada – December 4
Europe – December 7/12
Custom Pet Portrait Mugs
U.S. – December 8/12
Canada – December 11
Europe – December 7/12
Clothing, Dog Bandanas, and Stickers
U.S. – December 17
These items ships from California via USPS FirstClass Mail or Priority Mail.
Local delivery may be made available in Marinand San Francisco through December 24.