This coffee mug was for a gift. It was so easy to order. The communication between Sam and Jack and me was prompt and always very helpful. I highly recommend them and will definitely be ordering from them again. (Actually, I already have!)
The person I gave it to Loved it!
Her Horse just passed and now she drinks coffee with him everyday!!
Sam and Jack never disappoints and always thrills! We have sent mugs to friends and families who recently lost their fur babies and they were beautifully made, capturing their loved ones so beautifully and keeping them close to them always— especially for those of us who cherish our fur babies with our morning cup of joe. So professional, responsive, and thoughtful— one photos didn’t quite come out as I hoped and the amazing preview the company offers prior to printing offered an opportunity to switch it out, which I so appreciated! And they were delivered so quickly! Beautiful gifts and love supporting this women owned local business with unique beautiful gifts to cherish always!!!
Great experience! Love the mug! Ordering was easy shipping was fast.
I love my new mug. The picture of Henry is exactly like the photo I sent. The mug is a heavy duty mug.
The customer service was spectacular and very personal. And the results are really wonderful. Couldn’t be more pleased!
Stacey did a great job helping me through the process of ordering 3 mugs all with different pets. There was a bit of confusion on my part but she helped every step of the way. Such great customer service!! I highly recommend them!
I wanted to take a second to show my Sam and Jack mug collection of my dearly loved cats past and present. They are in a perfect spot where I can see and enjoy them all the time. Thank you Sam and Jack for making this possible
A good friend sent me a very cute picture of his cats. I wanted to put it on a mug as a gift for him. I had trouble deciding on the perfect background color, the illustrators totally understood and worked with me supplying different backgrounds. We came to a decision, they were also able to separate them and place them side by side on the back side of the mug. It couldn't be more perfect. He couldn't be happier when he received it, said it was beautiful and wanted to know how I did it. I told him all the thanks should go to Sam and Jack. They always manage to make it perfect. The perfect gift for the pet lover in your life
My beautiful Truffle with the ice blue eyes 17 years. The work here exceeds my expectations, they are so easy to work with and the finished product comes out so realistic, not to mention beautiful. If you're looking for a gift for a pet lover there are plenty of items to choose from.
Delivered faster than expected and artists were very accomodating with my design requests. I asked them to match the teal mug to the already-existing purple mug and they did a great job!
Once again thrilled with my order. My beloved LB came out beautifully and she was so hard to get a photo. Once again you worked wonders with what you had to work with. You guys do awesome work!!!!!!
I was hoping the finished product would capture the look of my friends dog, even just a little bit. Actually, the results were wonderful! I’m very pleased and impressed with how well it turned out and would not hesitate to order again. It took acquire a long time to receive it but, before I inquired, the company sent an email when they discovered the delay. Again, the image and mug are just what I was hoping for.
I think it's absolutely beautiful from a picture. It's my son's kitty, I'm so excited I can't wait to see his expression, I'll be giving it to him Xmas eve. I was so impressed with how exquisite this turned out, I went back and ordered a mug for my cat, captured him perfectly, then decided to order a phone case and a mug for my cat that passed. I recommend to take a look at the website, for a gift or yourself. The owners will actually communicate with you for any help or questions you have. I promise you won't be disappointed.
I am so happy with Sam and Jack, after getting a mug as a Xmas gift I was so impressed I immediately ordered one for my cat for myself. That proof was so on point (he's not picture friendly) I immediately ordered a phone case. After receiving his mug, I thought about my 9 yr old torti that passed this time last year which I'm still grieving, her pictures were always a blur. I found 1 picture pretty rough and placed a mug order with it. After seeing what they can do I believe they can do their magic and make it at presentable at best. It's a small company so they actually communicate with you promptly for help. I suggest taking a look at their work for gifts or for yourself if you're a pet lover. I think the finished products are exquisitely done.
Bruno has passed away so using the mug with Bruno's image brings my son great joy.Thank you for doing
such a beautiful job!
Everything u did for me turned out perfect! They are all Christmas presents and I can't wait to see their faces when they see them!
I am very pleased with the image of my dog. The service and high quality is impressive.
I have ordered many products from Sam and Jack over the past two years- both for myself as well as family and friends. They have NEVER disappointed me! I would highly recommend their products! Ann R
Love it! So happy with my purchase.
The mug held a photo of my greatly loved and and passed kitty and brought tears to my eyes when I saw it. What a treasure and momento. Thank you
Loved the mug -- great artistic rendering of my aunt's pup and is a high-quality piece. She loves it and uses it every morning!
A wonderful, quality product! I ordered a coffee mug for Father’s Day. I had sent in a photo of our pup when he was just 8 weeks old (he’s now 2). The quality of the portrait is fabulous! The artist made a small change for me after the proof and couldn’t have been more friendly! Well done all around!
I ordered 5 mugs for Mother’s Day and Father’s Day. The pictures of our dogs came out wonderful! The quality of the mugs were excellent. Stacey was very kind, patient, and helpful. It was a pleasure to order from Sam and Jack. - CR
I love the mug and the photo came out very real like except the blue eyes didn’t match the photo . As I was told later that the heating process transferred the photo and couldn’t capture the true blue and couldn’t guarantee color. I still love the mug and would recommend the company’
My sister is thrilled with her mug and her dog's picture on it! Thank you for the excellent quality of your work and the great packaging. We appreciate your commitment to your work.
I was kind of nervous at first because I had only seen reviews for cats and dogs, I didn’t know if they would do a duck! I had gotten this mug for mother’s day for my moms duck who suddenly passed a week before. We both absolutely adore the final result and would purchase from here again!! 10/10 quality
Mary Anne V.
I lost my "girls" 2 years ago and still miss them every day. Now I get to have coffee with them every morning.
I love the mug. It would be nice if the mug a little bigger. Like 10 oz. Instead of 8oz.
It was a fantastic experience getting this fun gift for my husband! We rescued our pup last fall, and we adore him so - this is a great way to stay connected, and show him off on all the work video calls. The Sam and Jack team were amazing to work with. Can't wait to get more fun items!
First class service from start to finish. I was in contact with Stacey every step of the way. The large mug turned out fantastic w/ a very clear pic of our late cat. My wife was very happy with the gift and it is now her favorite mug.
This is the perfect gift! My mom never expected it and she has gotten so many comments on it. It’s also a great conversation starter. Excellent customer service, high quality and quick shipment.